Login FAQs

If This Website Is Not Recognizing Your Password: Click the "Forgot your login?" link below to generate a new password. Please allow up to 15 minutes for the email with the new password to reach your inbox. If the new password you receive does not work, it is almost always due to a typo in which similar looking characters are mistaken for each other (e.g. lowercase l and capital I, or letter O and number 0). Try copying and pasting the temporary password.

If You Do Not Have A Registration Key: After clicking the "Sign Up" link below, click the "Don't have an account number or registration key?" link to request an account. There you will fill out the fields, submit your request, and a member of our team will review and reply back within 2 business days.

More FAQs

Can I pay for my assessments online?
Yes! Login to this portal to make arrangements. Once you are logged in, select the “Make a Payment” button to be directed to the payment processing service.

I have a question about my account or billing. How do I contact the accounting company?
Log into your owner portal by clicking on the Login link in the top right corner of this site. Click Submit a Request from the left menu and select "Billing Question." You can select "General Question" if you need information about your association but not specifically about your owner account.  You can also email service@hoa-accounting.com for assistance.

I own multiple properties and/or I am a member of a Community Association that has a Master Association. How do I see and manage both of my accounts in my Owner Portal? 

Log into your owner portal by clicking on the Login link in the top right corner of this site. Click Submit a Request from the left menu and select "General Question" from the dropdown. Please provide the details of the accounts you would like to link, and let us know what your mailing address is, if it is not already the same on all accounts. You can also email service@hoa-accounting.com for assistance.

If I have set up arrangements for Auto-Draft, what date can I expect the payment to come out of my bank? 

Homeowners who have elected to set up auto-draft arrangements with HOA Accounting Services (not the bank), should expect drafts to occur on the 10th of the month that an assessment is due and 1-2 days earlier if that date falls on a weekend or holiday.

Where do I find my statements?

Click on Payments in the menu to the left of your screen. Next, click "Statement". Select the property from the first dropdown list (if you have more than one) or All Accounts. Change the second dropdown from Transaction History to Statement for the current month, or Statement with Future Charges for next month.


How do I get my statements sent by email, instead of mailed to me?

Click on My Profile in the menu to the left of your screen. Here, change the Billing Communication Preference from Paper to Email. On this page, you can also change your General Communication Preference if you would prefer to receive distributions and communication electronically.